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Recovery & casesEarly access

Exceptions are part of the product.

Give your team a clear next step for declines, verification and uncertain payments. Keep every resolution connected to its purchase.

Build with Recovery & cases.

Tell us a little about your product. We’ll help you find the right starting point.

Opens a draft in your email app, addressed to sales@sapiom.ai.

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Purchase timelineChecking result
CoffeeAMToddy replacement filters
$17.58
  1. Customer approvedExact merchant, items and total
    09:41
  2. Payment submittedOriginal attempt preserved
    09:41
  3. Awaiting a definitive resultCheck the original attempt before retrying
    Now

Resolve payment issues without losing the original purchase history.

A customer requests a refund

Record the request and merchant response. Do not display a refund as completed until there is supporting evidence.

  1. 1

    Identify the issue

    Distinguish a known decline, a required challenge, an uncertain payment and a missing order confirmation.

  2. 2

    Take the appropriate action

    Resume the provider challenge, inspect the original attempt, or collect merchant evidence.

  3. 3

    Preserve the record

    Link the outcome, support request or refund evidence to the purchase history.

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